Definitions

• “Consultant” refers to Ash Styles.

• “Client” refers to the individual receiving the styling services provided by the Consultant.

• “Service” refers to the style-related services provided by the Consultant to the Client, as outlined at the time of booking.

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Booking Conditions

• An appointment with the Consultant is only confirmed once full payment for the Service, as quoted by the Consultant, has been received.

• Payment must be made via the Consultant’s website through Stripe.

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Payment Terms

• Full payment is required to secure your appointment.

• All prices quoted are valid for 30 days from the date of invoice.

• Clients are responsible for paying any applicable taxes associated with the styling services.

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​Gift Certificates:

• To purchase a Gift Certificate, payment in full must be made via e-transfer. Please email the consultant to request for this.

• If you have received a Gift Certificate, your session is considered paid in full.

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Fees

• All standard travel fees within Edmonton are included in the Service price. There are no additional charges for travel within this area.

• Optional: Additional service time may be added for an extra fee (charged per hour).

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Cancellations and Rescheduling

• Cancellations made with at least 48 hours' notice are eligible for a full refund.

• Rescheduling is permitted with a minimum of 24 hours' notice. Exceptions may be made for emergencies such as illness or severe weather.

• Clients are allowed one complimentary appointment change within a 14-day window. Further changes may incur an additional fee and are subject to availability.

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No-Shows:

• Failure to show up for an appointment without prior notice will result in a $50 no-show fee, payable before rebooking any future services.

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Shopping Appointments:

• If the Client does not attend an in-person shopping appointment without prior notice, the service will be considered partially completed and 50% of the fee is non-refundable, as the Consultant has already completed a pre-shop (selecting clothing in advance).

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Consultant Cancellations:

• Should the Consultant need to reschedule due to unforeseen circumstances, an alternative date will be offered at the earliest convenience.

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Relationship with Retail Stores

• All purchases made during or following the styling session are contracts between the Client and the store.

• The Consultant assumes no responsibility or liability for:

  • Product availability

  • Pricing

  • Quality or performance of items

  • Store policies regarding returns, exchanges, or defects